Patient Representative Service
Do you need help or information about hospital services and resources, but do not know who to ask?
Respect and Support
At SickKids, we understand that a family feels a lot of stress when their child is injured or ill. We will do our best to help you through the process in a way which is respectful of you and of the hospital staff. Families sometimes worry that they will make things worse for their child or for themselves, if they express that they are concerned or dissatisfied with any aspect of care or service, which they are receiving. We understand these fears. Supporting and helping you is what we are here to do. The hospital offers this service because responding to families’ concerns is an important part of family-centred care.
The Patient Rep
- Provides a private place where patients and their families can confidentially discuss their experiences at SickKids.
- Can work with you to address concerns.
- Can help you find the information or assistance you need.
- Can help families and staff communicate more effectively with each other.
- Observes trends and makes recommendations for positive change.
- Passes on your compliments and feedback to hospital staff.
- We will tell you when we cannot do what you are asking.
Here for You
The Patient Representative Service is here to act in the best interests of the patient.
We are here to respond to your family’s needs or concerns.
Hours:
Monday to Friday 8:30 a.m. to 4:30 p.m.
Room M223, Main Floor
Black Family Foundation Wing
Patient Representative
The Hospital for Sick Children
Tel: 416-813-6181
Fax: 416-813-8282
e-mail: inquiry.patientrep@sickkids.ca